1. Introduction
Welcome to World of Rugs USA. We are committed to providing high-quality products and exceptional customer service. This Return and Exchange Policy outlines the terms and conditions under which returns and exchanges are accepted. By purchasing from World of Rugs USA, you agree to the terms set forth in this policy.
2. Return Policy
2.1 Eligibility for Returns
Customers have the right to return products within fifteen (15) days from the date of purchase.
To be eligible for a return, the product must be in the same condition as when it left our shop. This includes being unused, unaltered, and free of any damage or signs of wear.
2.2 Return Process
To initiate a return, customers must contact our Customer Service team at [insert contact information] within the 15-day return period.
Upon approval of the return request, customers will receive instructions on how to return the product.
The customer is responsible for all shipping costs associated with returning the product to our shop.
2.3 Refunds
Refunds will be processed once the returned product has been received and inspected by our team.
If the product is found to be ineligible for return (e.g., damaged, altered, or showing signs of use), the return will be denied, and the product will be sent back to the customer at their expense.
Approved returns will be refunded to the original method of payment within [insert number] business days.
3. Exchange Policy
3.1 Eligibility for Exchanges
After the initial 15-day return period, customers are eligible to exchange products within thirty (30) days from the date of purchase.
To be eligible for an exchange, the product must be in the same condition as when it left our shop, including being unused, unaltered, and free of any damage or signs of wear.
3.2 Exchange Process
To initiate an exchange, customers must contact our Customer Service team at [insert contact information] within the 30-day exchange period.
Upon approval of the exchange request, customers will receive instructions on how to return the product for exchange.
The customer is responsible for all shipping costs associated with returning the product to our shop and for shipping the new product to the customer.
3.3 Exchange Terms
Exchanges are subject to product availability. If the desired product is not available, customers may choose an alternative product of equal or lesser value.
No refunds will be issued for exchanges. If the exchanged product is of lesser value, the difference will not be refunded.
4. General Terms
4.1 Non-Returnable and Non-Exchangeable Items
Certain items are not eligible for return or exchange, including but not limited to custom-made products, clearance items, and gift cards.
4.2 Damaged or Defective Products
If a product is received damaged or defective, customers must contact our Customer Service team within seven (7) days of receipt to arrange for a replacement or refund.
4.3 Contact Information
For any questions or concerns regarding this Return and Exchange Policy, please contact our Customer Service team at [insert contact information].
5. Amendments
World of Rugs USA reserves the right to amend this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.
By purchasing from World of Rugs USA, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return and Exchange Policy. Thank you for choosing World of Rugs USA.